Shipping & Payment Information
Effective Date: 20.02.2025
Thank you for shopping at HyperFit! This section provides detailed information on our shipping and payment policies to ensure a smooth shopping experience.
By using our website and services, you agree to the terms outlined below.
1. Shipping Locations
We currently offer shipping to all 50 states within the United States. Unfortunately, we do not offer international shipping at this time. We may update this policy in the future, and any changes will be reflected on this page.
2. Shipping Rates
Shipping costs are calculated based on the weight and dimensions of the items in your order, as well as your shipping address. During checkout, you will be able to view the exact shipping cost before completing your purchase.
3. Shipping Methods
We offer the following shipping methods:
Shipping times may vary based on product availability, delivery destination, and other factors.
4. Processing Time
Orders are processed and shipped from our warehouse located in Torrance, California. We strive to ship orders as quickly as possible, and most orders are processed within 1-2 business days of receiving them. Please note that processing times may be longer during holidays or high-demand periods.
5. Tracking Your Order
Once your order has shipped, we will send you an email with tracking information so you can monitor the progress of your shipment. You can also track your order directly on our website by entering your order number in the "Order Tracking" section.
6. Shipping Delays
While we make every effort to ensure that your order arrives on time, shipping delays may occur due to factors beyond our control, such as weather conditions, carrier issues, or high order volumes. We are not responsible for any shipping delays caused by these factors, but we will do our best to keep you informed and work with the carrier to resolve any issues.
7. Delivery Issues
If you experience any issues with your delivery, such as a lost or damaged package, please contact our customer service team immediately at [email protected], and we will assist you in resolving the problem. Please note that we require customers to report shipping issues within 7 days of receiving the package.
8. P.O. Box Addresses
At this time, we do not ship to P.O. Box addresses. Please ensure that you provide a valid physical shipping address during checkout.
1. Accepted Payment Methods
We accept the following payment methods for your convenience:
2. Payment Security
We use industry-standard encryption and secure payment gateways to process your transactions. Our website is SSL-certified, which means all payment information you provide is securely transmitted. HyperFit takes your security seriously, and we will never store your credit card information on our servers.
3. Sales Tax
Sales tax is calculated based on the delivery address and applicable state and local tax laws. The tax rate will be displayed during the checkout process before you confirm your order.
4. Payment Authorization
By submitting an order, you authorize us to charge your selected payment method for the total amount of the order, including taxes, shipping fees, and any additional charges. If your payment cannot be processed, we will notify you, and your order will not be shipped until the payment is successfully processed.
5. Promotional Codes and Discounts
If you have a promotional code or discount, you can enter it during the checkout process. The discount will be applied to your order total before payment is processed. Please note that discounts cannot be combined unless specified.
6. Order Confirmation and Invoices
Once your payment has been processed successfully, you will receive an order confirmation email with a summary of your order details, including a breakdown of products, shipping, and taxes. An invoice will also be included in your email, and you can access it at any time in your account under "Order History."
7. Refunds and Returns
We understand that sometimes purchases may not meet your expectations. Please refer to our Return & Refund Policy for more information on how to return items and get a refund.
8. Financing Options (If Applicable)
We offer financing options through third-party providers (such as Klarna or Affirm) to make your purchase more manageable. These options are available during checkout, and terms and conditions may apply. Please review the financing terms carefully before selecting this option.
If you have any questions regarding our shipping or payment policies, or if you encounter any issues during the ordering process, please do not hesitate to contact our customer service team at:
Email: [email protected]
We are happy to assist you with any concerns and provide support throughout your shopping experience.